Effective Date: 16 October 2024
AGBTECH CONSULTING (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you fill out the onboarding form for our pro bono services for NGOs, in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We collect various types of information to provide and improve our Services. This may include, but is not limited to:
- Contact Information: Name, email address, phone number, and mailing address.
- Website Access Credentials: Login details including username and password for WordPress admin and hosting control panel access.
- Organizational Information: Details about your NGO, such as mission, services, and other relevant information necessary for providing our Services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To perform WordPress maintenance, customisation, troubleshooting, and bug-fixing services. Any additional services requested outside the agreed scope will be documented and agreed upon in writing by both parties and may involve additional costs.
- Communication: To contact you regarding your service requests, updates, and other relevant information.
- Security: To ensure the security and integrity of your website and our Services.
- Compliance: To comply with legal obligations and resolve any disputes.
- Marketing and Publicity: With your consent, to use your NGO’s name, logo, and other identifying information in our marketing and publicity materials to highlight the partnership and Services provided.
3. How We Disclose Your Information
We do not disclose your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting providers or technical support. These parties are obligated to protect your information and are not permitted to use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the successor organization.
4. Data Security
We implement appropriate technical and organisational measures to protect the personal information we collect and process. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
6. Your Rights
Under the PDPA, you have the following rights regarding your personal information:
- Access: You may request access to your personal information and obtain a copy of it.
- Correction: You may request the correction of inaccurate or incomplete information.
- Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
- Limiting Processing: You may request that we limit the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us at support@agbtechconsulting.com. We will respond to your request within a reasonable timeframe.
7. Consent
By providing us with your personal information and checking the box to accept this Privacy Policy, you consent to the collection, use, and disclosure of your information as described herein. You have the right to withdraw your consent at any time by contacting us at support@agbtechconsulting.com. Please note that withdrawal of consent may affect your ability to use our Services.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date at the top of this page. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our Services after any modifications to the Privacy Policy constitutes your acceptance of such changes. If you do not agree to the changes, please discontinue using our Services and contact us to address any concerns.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@agbtechconsulting.com
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.